Field Service Engineer – Customer Support

Field EngineerField EngineerFull TimeRemoteTeam 10,001+Company SiteLinkedIn

Location

District of Columbia + 3 moreAll locations: District of Columbia, Maryland, Virginia, West Virginia

Posted

88 days ago

Salary

$38 - $40 / hour

Associate Degree3 yrs expEnglish

Job Description

• Responsible for customer satisfaction in all aspects of the job • Increase throughput and decrease downtime • Conduct regular Preventive Maintenance and upgrades • Advocate for the customer and steward for the company • Collaborate with the District Service Manager and Life Sciences Service Organization • Regular driving commute to National Institutes of Health (NIH) in Bethesda, Maryland

Job Requirements

  • Associate's degree in mechanical, electrical, biological science or military equivalent
  • 1 year of experience in computer literacy (Microsoft Office Suite, Windows base networking) as well as Good Documentation Practices (GDP)
  • Minimum 3 years of troubleshooting skills and ability to use documentation for troubleshooting
  • Ability to travel overnight 40‐50% of the time
  • Valid passport or equivalent for travel into Europe
  • Ability to lift 50 pounds
  • 2+ years of prior field service experience in related field preferred

Benefits

  • Paid time off
  • Medical/dental/vision insurance
  • 401(k) plan
  • Flexible work arrangements
  • Bonus/incentive pay

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