• Own the success of a large portfolio of Linear customers using a digital -first approach • Help customers get to value quickly through onboarding, materials, and proactive outreach • Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities • Run repeatable success programs across activation, adoption, and renewal readiness • Pull and interpret data from internal tools (CS platform, CRM, product analytics) to inform outreach and prioritization • Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support • Partner closely with Product, Support, and Sales to share customer feedback • Continuously refine how we support customers by improving processes, tooling, and automation