Choice Hotels International

A collection of 22 guest-first hotel brands. Where you are in business for yourself, not by yourself.

Area Manager – Franchise Performance

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1939H1B SponsorCompany Site LinkedIn

Location

Maryland

Posted

92 days ago

Salary

$74.2K - $87K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishTableau

Job Description

• Serve as a trusted advisor to franchise owners and property-level management teams. • Respond to hotel operations requests and guide franchisees to maximize return on economy-branded hotels. • Monitor hotel performance metrics (GIS scores, guest satisfaction, brand ranking, compliance) to identify opportunities for improvement. • Deliver virtual consultations using Choice proprietary systems and industry technologies (Choice Connect, Choice University, ChoiceAdvantage, ChoiceMAX, Rates Center, Medallia, Tableau, etc.). • Support implementation of revenue management systems, property management systems, and revenue generation programs. • Analyze guest satisfaction data and prescribe resources for improvement. • Maintain accurate documentation in Salesforce and provide timely follow-up correspondence. • Manage business expenses within budgetary guidelines. • Stay informed on Choice programs, franchise requirements, and market trends to support franchisees. • Collaborate with internal teams (Revenue Management, Franchise Development) and participate in franchise association activities. • Support onboarding of new franchise owners and ensure property-level certifications are in place. • Uphold Choice Hotels’ values: Be Bold, Be Quick, Listen, Be Curious, and Show Integrity.

Job Requirements

Minimum of five years of relevant experience in hotel operations or hotel-level leadership; limited-service and/or economy hotel experience preferred.
Extensive hotel operations management experience highly preferred.
Strong written and verbal communication skills with proven ability to drive performance success.
Skilled in training, consulting, and influencing stakeholders.
Proficient in Microsoft Word, Excel, and Outlook.
Self-motivated, organized, and able to manage multiple priorities.
Demonstrated ability to exceed goals and meet deadlines.
Bachelor's degree or equivalent combination of education and work experience.

Benefits

Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide