• Handle questions from customers of CodeHS • Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product • Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform • Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos • Have a deep understanding of the CodeHS product and curriculum catalog • Help customers with integrations between CodeHS and school and district systems • Closely track and manage account data, identifying the current satisfaction of customers • Keep customer satisfaction high to drive retention • Visit local customers in person • Travel to visit major customers in different parts of the country • Communicate customer needs and pain points to the rest of the CodeHS team • Work with team to ensure customers renew • Work with school administrators and other stakeholders to improve computer science programs