• Provides customer support for Workload Manager and Job Scheduler software products including Slurm and PBS Pro and collaborates with software vendors on issues • Willing and able to obtain security clearance • Must be able to provide after-hours support when necessary • Provide technical support for customer reported issues escalated to level 3 support • Analyze, reproduce, isolate and resolve issues • Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation • Document/communicate throughout the whole process of working an issue until closure • Create and review selected customer documentation and notices • Perform selected product pre-release testing