• Makes travel arrangements with company-authorized air, hotel, car, and ground transportation vendors at the best possible fares for client’s needs and requests in a virtual environment • Follows company procedures, guidelines, and standards in the areas of customer service, building PNRs and utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing, etc. • May make domestic and international business travel arrangements specializing in one area or any combination thereof • Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic/International), and other industry requirements and accurately applies this information when making travel arrangements • Keeps immediate supervisor informed of all matters of significance • Projects a favorable image of Altour • Consistently promotes a productive and harmonious working relationship with and between other company employees to foster and enhance a cooperative and harmonious working climate effectively • Performs duties as required or requested • Deliver extraordinary customer service to onsite passengers and their administrative staff • Greet all clients warmly and with enthusiasm • Must exude an impeccable professional demeanor at all times • Must be comfortable servicing and interfacing with C-level executives and their administrative staff • Provide consultative service to travelers and travel arrangers throughout the booking process • Complete all reservations in an accurate and timely manner • Secure the lowest air/car/hotel rates available at the time of booking • Utilize client and Altour negotiated programs when applicable • Utilize GDS low-fare search capabilities