• Assumes ownership of the client relationship within the SMB segment, serving as primary point of contact while building trust and understanding of clients’ businesses • Manages a revenue-based book of business, tracking recurring revenue goals and quotas, churn, and software adoption • Performs proactive client lifecycle calls to educate clients on MSI products and roadmaps to increase awareness surrounding company developments • Identifies opportunities to expand recurring revenue through cross-selling and up-selling • Proactively monitors activity of current customers for signals that require outreach, escalation, or churn • Coordinates and manages client contract renewal process • Drives negative MRR (monthly recurring revenue) churn to maximize the lifetime value of customer • Attends internal trainings on new offerings to maintain knowledge of current product offerings • Takes on new responsibilities when assigned by senior Client Success personnel • Coordinates with clients participating in beta projects to ensure feedback is communicated efficiently to Product and Development teams