• Act as the primary liaison between the user community and the product team • Develop and execute strategies to increase awareness, adoption, and active participation within target communities. • Provide ongoing support to users, addressing questions, resolving issues, and ensuring a positive experience with the platform. • Collaborate with Product, Marketing, and other internal teams to align community initiatives with product development and company goals. • Track and analyze community engagement metrics to inform outreach strategies and product improvements. • Act as a voice of the community internally, advocating for user needs and identifying opportunities for innovation. • Plan and execute community events—both virtual and in-person—to foster engagement, strengthen relationships, and grow brand loyalty among members.