• Address and handle high end cases with serious injuries, complex coverage scenarios and legal inquiries or disputes • Develop a strategy to bring a case to satisfactory resolution • Reviews/acts on reports/forms; responds to inquiries; seeks legal opinion and early resolution; and communicates resolution to appropriate parties • Handles high end cases with serious injuries and/or complex coverage scenarios • Responds to decisions, agreement, and/or court order; creates action plan; determines need for examination; gains client authorization • Identifies cases for settlements/redemptions • Gathers/documents additional information and coordinates with client designees • Requests legal/private investigation; assigns to and coordinates with local counsel; monitors local counsel performance • Responds to plaintiff's counsel, union, employee, or client requests • Identifies issues and formulates defense strategy • Establishes/adjusts accrued liability and approves administrative expenses • Identifies subrogation opportunities and manages process • Attends and participates in mediations, trials, arbitrations or hearings as needed • Works with partners to affect early return-to-work