• Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarder, ensuring they progress through each phase of the implementation successfully. • Function as the main contact for onboarding schedules, deliverables, and risk management. • Create and manage scalable implementation project plans for a portfolio of enterprise customers. • Lead technical discovery sessions with customers to align on functional technical requirements, operational design, and necessary deliverables for complex integrations. • Work closely with technical teams to facilitate integration testing across several functional test case scenarios and resolve technical integration issues throughout the testing phase. • Lead User Acceptance Testing with end-users, ensuring successful testing and approval before the integration goes live. • Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects. • Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases. • Take full ownership of all pre-implementation tasks for your accounts and ensure a smooth go-live execution.