• Manage a defined book of business with responsibility for renewals, upsell, and cross-sell. • Develop strategic account plans to strengthen customer relationships and expand product usage. • Uncover customer needs and recommend KPA solutions that add measurable value. • Consistently achieve or exceed revenue targets (renewal rate, expansion ARR, net retention). • Serve as the primary point of contact for customer decision-makers and influencers. • Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction. • Partner with Customer Success, Product, and Support teams to resolve issues and reinforce value. • Manage the full sales cycle for expansions and renewals, including scoping, pricing, negotiation, and close.