Control Risks

The global specialist risk consultancy - Helping organisations succeed in a volatile world

Resilience Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1975H1B SponsorCompany SiteLinkedIn

Location

District of Columbia + 1 moreAll locations: District of Columbia, Washington

Posted

89 days ago

Salary

$70K - $80K / year

2 yrs expEnglish

Job Description

• Control Risks is seeking a dynamic and detail-oriented Resilience Support Specialist to join our embedded consulting team supporting a leading Fortune 50 technology client. • This role is ideal for a proactive professional based on the East Coast who thrives in fast-paced environments and is ready to collaborate across global time zones. • You’ll play a key role in strengthening operational resilience by supporting disaster recovery exercises, managing critical tasks, and ensuring seamless communication with client leadership. • Work closely with the client’s resilience team to support disaster recovery exercises within the client’s data center environment. • Take notes during major trainings and synthesize the information to be passed along to client leadership. • Provide exceptional support to the resilience by managing tasks efficiently and prioritizing work schedules as needed. • Communicate clearly and professionally, both in person and on camera, demonstrating excellent verbal and written skills. • Utilize current technology tools and software to complete assignments and facilitate team collaboration. • Maintain timely and accurate delivery of assignments, with a clear understanding of timeline deliverables. • Demonstrate familiarity with ticketing applications to manage and resolve support requests. • Apply knowledge of Excel and other Microsoft application products to support reporting and analysis functions. • Leverage a data center background and audit skills, if available, as an added advantage in handling specialized tasks.

Job Requirements

  • 2-5 years of experience in security, GSOCs, Disaster Recovery, or Business Continuity environments.
  • Energetic and enthusiastic approach to work
  • Flexible availability for global working hours
  • Creative thinker with strong organizational skills
  • Proficient in using current technology tools and MS application products, including
  • Excellent communication skills, both verbal and written
  • Ability to speak clearly and confidently in person and on camera
  • Strong task orientation with a commitment to timely delivery
  • Familiarity with ticketing applications
  • Data center experience and audit capabilities are a plus
  • Located on the East Coast of the US
  • Ability to prioritize workload and adapt to changing schedules

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
  • Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
  • As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

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