• Lead and develop a high-performing care management organization supporting Medicare members with multiple chronic conditions. • Drive consistent care plan execution, follow-up, and care coordination across the member population. • Build and maintain operational structure: workflows, SOPs, escalation pathways, training standards, and performance management. • Optimize care management workflows to support strong clinical outcomes while ensuring documentation quality, compliance, and accurate reimbursement. • Partner closely with the Medical Director to ensure care management work is clinically aligned. • Work cross-functionally with Billing/RCM, Clinical Ops, and Product/EHR teams to ensure care management work is well-documented, trackable, and operationally efficient. • Establish and run quality assurance processes (audits, coaching loops, documentation standards, member experience reviews). • Hire, coach, and retain strong frontline care management leaders and team members.