• Act as project manager for successful onboarding of accounts and ongoing support for customers. • Collaborate with technical support, sales, product, and engineering when appropriate. • Transition calls with key stakeholders to outline the general onboarding plan and timetable. • Conversations with customers to uncover reasons for messaging and help them plan, implement, and follow through with messaging goals. • Organize data customers will send to their account and how it will be used. • Be the first point of contact for dedicated support and initial troubleshooting. • Follow up with customers ~1x/month after onboarding. • Assess customer’s plan for growth and keep them on path to renew agreements.