• Support, maintain, optimize, monitor, and participate in troubleshooting efforts for a mature network environment for a large Government Agency. • Perform Incident Response support by monitoring ticket system and taking appropriate actions on network related Incidents. • Manage, maintain, and support existing SolarWinds instance which monitors and generates alerts for network equipment. • Manage, maintain, and support existing interactive webpage dashboards through programming and database calls to SolarWinds and various other systems utilizing SWQL Studio. • Participate in troubleshooting sessions involving connectivity issues for infrastructure and applications by using SolarWinds and/or analyzing packet capture data, syslogs and related log data. • Use network diagnostic tools to reduce outage times by quickly identifying network related anomalies and issues. • Generate root cause analysis for issues diagnosed on the network. • Use network diagnostic tools to proactively address network anomalies and issues as well as optimize network performance. • Develop and maintain technical documentation as it pertains to the systems being managed. • Ensure compliance with security standards, policies, and best practices for IT systems and data protection. • Train and mentor internal teams on efficiencies gained by utilizing SolarWinds to monitor and diagnose network anomalies and issues.