• Provide advanced technical and functional support for enterprise applications, ensuring high availability and performance. • Troubleshoot and resolve complex incidents, service requests, and system issues in a timely manner. • Perform root cause analysis and implement long-term solutions to prevent recurring problems. • Collaborate with business users, developers, infrastructure teams, and vendors to address application-related issues and enhancements. • Monitor application performance, perform regular health checks, and ensure compliance with service-level agreements (SLAs). • Document support procedures, configurations, and troubleshooting steps for knowledge sharing and process consistency. • Participate in application upgrades, patches, testing, and deployment activities. • Identify and drive opportunities for process improvement, automation, and operational efficiency. • Support change management, incident management, and release management activities in alignment with ITIL best practices.