• Reporting to the Director of Engineering, Digital Engagement the Senior Software Engineer (CRM) will be responsible for supporting ACLU’s implementation and customization of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application • This role will translate stakeholder needs into technical solutions, ensuring the platform not only functions reliably but also empowers staff to raise funds, engage supporters, and deliver impact • This role will play a key role in shaping how CRM capabilities evolve, building integrations, customizations, and features that make the system scalable, secure, and responsive to organizational priorities • The Senior Engineer owns CRM system-wide concerns, setting technical direction, and making high-level decisions for how the team extends and integrates the primary fundraising CRM (Blackbaud CRM) • Translate fundraising and organizational needs into technical solutions, working with crossfunctional teams to refine complex requirements and propose scalable, long-term solutions • Lead the design and development of solutions within Blackbaud CRM (integrations, customizations, automations, dashboards) and adjacent to the platform (services and products that interact with constituent data) throughout the lifecycle from concept through implementation, deployment, and iteration • Set technical direction and oversee implementation across the CRM ecosystem, ensuring that solutions advance staff effectiveness, supporter engagement, and long-term scalability • Mentor other tech team members and provide technical guidance; establish best practices and policies and common design patterns relating to software development code reviews • Own the implementation of off-platform CRM related functions and products that impact constituent data within and across CRM ecosystem • Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling • Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information • Engage in special projects and other duties as assigned