• Lead the intake, documentation, and resolution of complex ER matters, partnering with Legal and HRBPs to ensure timely, fair, and Headway-aligned outcomes. Provide risk-aware counsel on performance management, conduct, and policy interpretation. • Own and evolve Headway’s accommodations process with a focus on empathy, compliance, and consistency. Act as the central point of contact for employees, managers, and external partners. • Support managers through performance documentation, difficult conversations, and disciplinary processes. Provide tools, templates, and guidance to increase consistency, reduce risk, and build capability. • Create and continuously improve scalable systems (case trackers, templates, workflows) to ensure clean documentation, audit readiness, and reduced administrative burden on HRBPs and managers. • Use ER and accommodations data to identify trends, surface systemic risks, and drive proactive solutions. Collaborate with HRBPs to shape people strategies informed by case patterns and employee sentiment. • Model Headway’s cultural principles and uphold our Olympic-level performance standards in every interaction. Navigate ambiguity with clarity, empathy, and values-aligned decision-making.