• Guide the implementation, adoption, and ongoing success of Eleos across our Commercial customer segment. • Ensure customers onboard effectively, achieve measurable value, and maintain long-term, successful partnerships. • Blend technical guidance, customer engagement, and proactive success planning to drive quick time to value and sustained outcomes. • Help customers adopt Eleos deeply, understand their workflows and goals, and partner internally to ensure a seamless, high-quality experience throughout the customer lifecycle. • Serve as the primary customer contact for onboarding, value delivery, and ongoing partnership. • Manage the full post-sale lifecycle for your Commercial account portfolio, using a blend of personalized human touchpoints and scalable digital-touch tools to support customer success. • Build strong relationships with day-to-day users and operational leaders. • Monitor usage patterns and customer health to proactively identify risks or opportunities. • Use data and insights to recommend workflow improvements and feature adoption. • Collaborate with the Customer Academy to support customer training and enablement.