• Provides mentoring to the team for technical challenges. • Develop and implement maintenance routines and system audits to ensure system integrity. • Provide responsive technical assistance and document configuration and support processes. • Work with Infrastructure, Application Services, Data Services, DBAs and business units to ensure optimal operations and uptime of application environments to set and meet service level agreements. • Develop/Support change control and testing processes. • Analyze systems for overall performance and give recommendations on improvements. • Provide after-hours support. • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users, third party vendors, and department managers. • Establish, document, and maintain processes and procedures linked to the onboarding, management and off boarding Enterprise Applications installed on servers for Citrix and Non-Citrix consumption, along with desktop master images. • Work together with other members of the infrastructure team, Service Desk, and business partners to ensure that the process is seamless and operationalized (automated) as much as possible. • Manage and maintain our Citrix Virtual Apps and Desktops, Netscaler, and Enterprise Application Management in a heavily virtualized environment. • Work with Enterprise Architects (primarily Infrastructure) to maintain long-term directional vision and alignment. • Other duties as assigned.