• Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product • Maintain high customer satisfaction ratings, per company standards • Prioritizing and driving resolution on escalated customer issues – You are the Quarterback • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue • In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue • Recommend appropriate service and pricing structure and generate proposals and contracts • Developing success plans for customers that outline their critical success and growth factors • Works successfully with all levels of the organization internally and partners externally • Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods • Lead Executive Business Reviews for top accounts • Facilitate on-site client engagements on an as needed basis