• Interview stakeholders across teams to uncover the real rules behind underwriting, renewals, approvals, and routing. • Capture logic in structured formats like YAML/JSON rules, flow diagrams, decision trees, and SOPs. • Investigate issues such as drop-off rates, misrouted leads, approval friction, and documentation gaps, then design durable solutions. • Partner with product and engineering to translate business intent into workflows, triggers, and logic. • Support testing and validation of GPT/agent flows and automated processes. • Maintain clarity and traceability across systems including fields, statuses, and exception paths.