• Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting, including collaboration with product and engineering for the implementation of products with customers • Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations • Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments, navigating complex technical requirements with an ownership mindset • Be an expert on Clutch’s platform capabilities and app design patterns, and utilize this understanding to solve novel challenges our clients face • Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback • Manage the day-to-day operational and tactical aspects of multiple Implementation projects, partnering directly with Engagement Managers (project managers) to ensure smooth and on-time go-lives • Effectively communicate plans, progress, and status to both internal and Customer stakeholders • Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform, ensure best-in-class support, and grow our fintech community • Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency.