• Own a portfolio of 3 - 5 large enterprise customers and manage these relationships as they move through all phases of the customer lifecycle. • Consult and guide customers to ensure that Thrive solutions are successfully adopted and optimized within the customer's business over time. • Partner closely with the sales team to close expansion opportunities and renewals. • Analyze customer data and seek opportunities to showcase value realized from the Thrive solutions, including through regular business reviews with the customer. • Create “raving fans” and highlight each customer’s success internally and externally as permitted. • Represent the “voice of the customer” and share key insights to ensure that each customer is successful. • Work cross-functionally with Product Management to ensure that customer requirements and product feedback are captured. • Uncover mechanisms for increasing the value of your customer portfolio to the company through marketing initiatives, references, partnerships, market advocacy, social networking, etc. • Bring best practices and new ideas for how to deliver and drive adoption of Thrive’s solutions at scale.