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Operations Director

OperationsOperationsFull TimeRemoteTeam 51-200Since 2016H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

96 days ago

Salary

$140K - $180K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Lead operational strategy and execution within Customer Operations. • Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance. • Build and develop high-performing teams with clear responsibilities and accountability. • Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting. • Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs. • Maintain accuracy in forecasting, resource planning, incident management, and reporting. • Drive continuous improvement through structured analysis and strong operational controls.

Job Requirements

Minimum of 8 years of experience in operations leadership within customer support, customer success, or service environments.
Ability to operate effectively across multiple operational functions with strong systems thinking.
Proven track record of precise, data-driven decision-making.
Experience leading teams in fast-paced or high-growth settings.
Strong understanding of operational tools, analytics, and automation.
Experience in a marketplace or similarly complex environment is a plus.

Benefits

Each candidate's compensation offer within this range will be based on multiple factors, including but not limited to relevant education, qualifications, certifications, experience, and geographic location.