• Lead and facilitate requirements-gathering sessions with business stakeholders to understand current processes, pain points, and desired future state. • Translate business needs into clear, comprehensive business, functional, and technical requirements. • Analyze and map existing contract processes; recommend improvements using CLM best practices. • Collaborate with implementation teams to validate solution design, configuration decisions, and alignment with documented requirements. • Conduct gap analyses and propose alternative approaches when requirements or expectations do not align with system capabilities. • Develop process flows, user stories, acceptance criteria, and supporting documentation. • Support project managers in defining scope, milestones, risks, and dependencies to ensure successful and timely project delivery. • At times, you are the project lead, responsible for managing project tasks and timeline, working closely with your manager. • Participate in user acceptance testing by creating test scenarios, validating functionality, and logging issues. • Provide guidance to customers on maximizing value through standardized processes, automation, and optimized solution use. • Perform system configuration and integration tasks. • Assist with end-user training and change management activities to promote adoption and confidence in the solution. • Contribute to internal knowledge base content, best practice documents, and repeatable implementation methodologies. • Partner with Product and Engineering teams by sharing insights on customer needs, recurring use cases, and opportunities for product enhancement. • Provide subject matter expertise on CLM capabilities and configurations to support cross-functional initiatives. • Obtain expert level knowledge in the Malbek CLM solution; be responsible for maintaining product knowledge with each release of the software. • Leverage AI for implementation efficiency. • Support system integration partners as team members.