• Monitor aging reports and follow up on past due accounts via phone, email and third-party platforms • Identify outstanding invoices with past the contracted payment terms, 30+ days on a weekly basis • Determine possible reasons why invoice was missing for payment • Resolve and follow up • Recommend accounts for escalation, suspension, write off or third-party collections when necessary • Maintain accurate records of collection activities and customer interactions • Send out weekly updates to management with collection notes for invoices with 60+ • Monitor accounts receivable, track outstanding balances, and follow up with clients on overdue payments • Review outstanding past due balances to identify issues to review and follow up • Coordinate with other departments for complex or escalated cases • Ask for collection assistance from sales team and account owners when customer becomes unresponsive • Generate accurate customer invoices based on contracts, usages, data, and logs • Identify billing errors and data analysis • Ensure all billing activities comply with HIPAA and privacy standards • Safeguard all protected health information (PHI) while performing billing, invoicing, and data analysis tasks • Maintain detailed documentation of all charges and supporting records • Respond to customer inquiries about billing and invoices • Approving and verifying amounts in Salesforce cases • Customer inquiries and queries in Salesforce • Support AR billing-related updates.