• Manage implementation of customers from contract to launch. • Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations. • Develop project plans, track progress, and monitor roadblocks during the implementation phase. • Coordinate with partners and other organizations. • Document data requirements and process workflows. • Report regularly on status of implementations and potential issues. • Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements.