• Lead multiple client engagements and relationships • Oversee all aspects of project delivery and administration • Mentor and guide team members to drive timely completion of high-quality client deliverables • Cultivate strong client relationships by consistently delivering exceptional service • Contribute to business development and marketing initiatives to fuel team and company growth  • Facilitate workshops with senior legal and IT stakeholders to understand current state processes and gather future state goals and objectives  • Benchmark eDiscovery processes, technologies, reporting and metrics, cost structures, spend, and team structures against industry best practices  • Identify eDiscovery service providers and available technologies to satisfy client requirements  • Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, lower costs, scale, and/or achieve operational efficiencies  • Map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solution frameworks  • Create eDiscovery process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables  • Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes  • Define change management strategies and execute key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience  • Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers  • Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget and scope, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors • Serve as the primary point of contact and/or escalation path for our key client contacts, which include eDiscovery managers or directors, senior litigation attorneys, legal technology managers, legal operations leads, and legal IT managers