Diverge Health
Empowering primary care practices to deliver the highest quality care to underserved patients
Director of Patient Engagement Operations
Location
Alaska + 1 moreAll locations: Alaska, Hawaii
Posted
89 days ago
Salary
$155K - $175K / year
5 yrs expEnglish
Job Description
• Establish and execute Diverge Health’s centralized patient enrollment and engagement operations
• Develop and deploy workflows that connect patients to clinical programs
• Work closely with market leadership and Care Teams for implementation
• Design and deploy scalable operational processes for patient enrollment and ongoing engagement
• Manage the Patient Enrollment Specialist and Health Engagement Specialist teams
• Generate reporting on process and outcome metrics
• Receive and process market feedback to identify operational gaps
• Oversee implementation and utilization of clinical information systems and technology
Job Requirements
- 5-7 years of experience in managing operations related to care management, care coordination, or patient recruitment, enrollment and retention within a provider or health plan setting
- Ability to distill abstract concepts into concrete processes and steps
- Experience working with or within a patient contact center
- Ability to operate in an ever-changing environment
- Experience with process design and change management
- Understanding of population health management from the provider or payor vantage point
- Familiarity with consumer (patient and practice) engagement
- Familiarity with case management and population health best practices
- Familiarity with common EMRs such as Athena, Practice Fusion, Epic and eClinicalWorks
- Familiarity with Health Information Exchanges (HIEs)
- Ability to receive and implement constructive feedback.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
