Veros Credit

Delivering excellence to the automotive industry

Account Servicing Specialist – Pre 30 Day Collections

CollectionsCollectionsFull TimeRemoteJuniorTeam 201-500Since 1998H1B No SponsorCompany Site LinkedIn

Location

California

Posted

105 days ago

Salary

$17 - $22 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

• Responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities utilizing loan servicing software. • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA). • Negotiate payment arrangements with borrowers, including suggesting how they can meet their obligations and propose alternative payment methods. • Assist borrowers in devising a strategy to keep their vehicle while meeting the loan obligations. • Accurately and professionally document account information and collection activities. • Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers. • Other duties as assigned.

Job Requirements

1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
Effective communication, negotiation, and problem-solving skills.
Ability to read, interpret and apply federal, state, and local collections regulations.
Ability to interact with customers in a professional, tactful, and sensitive manner.
Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
Available to work a flexible work schedule and overtime as needed.
High School Diploma or GED.

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Accident, Hospital, Indemnity Insurance
Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
401(k) Plan
Employee Stock Ownership Plan (ESOP)
Tuition Reimbursement
Paid Holidays
Paid Time Off (PTO)
Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
Referral Bonus
Quarterly lunches
Daily fresh fruit
Office Starbucks Coffee/Latte/Espresso Machine
And a lot more!