• Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting. • Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc. • Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary. • Maintain data consistency, accuracy, and hygiene within the platform. • Build reports for clients and internal Service Delivery staff. • Research, update, and maintain 1000’s of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware. • Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations. • Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts. • Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. • Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency. • Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs. • Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms. • Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices. • Collaborate with clients and onboarding project teams for device and client onboarding. • Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS). • Document processes, standards, DataSource customizations, workflows, and integration patterns. • Provide recommendations for monitoring improvements, standardization, and automation opportunities.