Dandy oversees a platform created to help modernize the dental lab process. The company’s platform is designed to make the entire process digital from start t

Senior Manager, Onboarding Strategy – Operations

OperationsOperationsFull TimeRemoteSeniorCompany Site

Location

United States

Posted

105 days ago

Salary

$138.5K - $167.9K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglishCmsEnablement TechnologiesLms

Job Description

• Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order. • Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives. • Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness. • Ensure training content drives desired behaviors and outcomes; maintain governance, quality, and global-readiness standards. • Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution. • Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding.

Job Requirements

8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment.
Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams.
Track record managing complex, cross-functional programs from conception to flawless execution.
Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff.
Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes.
Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams.
Strong operational and analytical thinking; skilled at process design, improvement, and standardization.
Comfortable in fast-paced, ambiguous environments, balancing multiple priorities.