Dandy
Helping dentists achieve more by making the entire lab process digital — and effortless.
Senior Manager, Onboarding Strategy – Operations
Location
United States
Posted
102 days ago
Salary
$138.5K - $167.9K / year
Bachelor Degree8 yrs expEnglishCmsEnablement TechnologiesLms
Job Description
• Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order.
• Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives.
• Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness.
• Ensure training content drives desired behaviors and outcomes; maintain governance, quality, and global-readiness standards.
• Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution.
• Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding.
Job Requirements
- 8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment.
- Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams.
- Track record managing complex, cross-functional programs from conception to flawless execution.
- Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff.
- Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes.
- Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams.
- Strong operational and analytical thinking; skilled at process design, improvement, and standardization.
- Comfortable in fast-paced, ambiguous environments, balancing multiple priorities.
Benefits
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
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