• Lead, mentor, and manage 5-10 Implementation team members, ensuring high performance and meeting team objectives. • Provide ongoing training and development opportunities for the team, fostering a culture of continuous learning and improvement. • Set clear goals and performance expectations for the team, ensuring alignment with departmental and organizational objectives. • Oversee the end-to-end onboarding and implementation process for clients, including effective resource allocation, workload balancing and ensuring successful deployment of Radicle Health’s solutions on time and within scope. • Collaborate with clients to understand their specific needs and ensure the implementation plan is aligned to meet their business objectives. • Act as an escalation point for any complex implementation issues, ensuring quick resolution and maintaining high client satisfaction. • Lead the onboarding process for new clients when required, ensuring a smooth and timely transition from sales to full product implementation. • Continuously assess and refine the implementation process to ensure efficiency, scalability, and alignment with client needs. • Identify areas for automation and process improvement, reducing time-to-value for clients while maintaining quality. • Implement best practices for project management and resource allocation, optimizing team performance, and reducing project delays. • Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process. • Act as a subject matter expert in support of ongoing implementation strategies. • Ensure that clients are fully satisfied with the implementation process, conducting regular check-ins during the implementation phase to gather feedback and address any concerns or challenges, and achieving a smooth transition to using Radicle Health's solutions effectively.