• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times • Understand the customer's business and competitive environment; generate service revenue • Actively participate as a member of the regional work team; improve team processes and identify training gaps • Seek out opportunities to increase capability and capacity • Perform all administrative duties within established Philips, State, and Federal regulatory requirements • Adhere to established training, quality, and safety requirements • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems