• Content Creation: Design and develop a library of customer-facing training content, including e-learning modules, scripts, presentations, videos, walkthroughs, interactive learning, and other reference materials • Instructional Design: Apply instructional design best practices (e.g., adult learning principles, learning objectives, assessments) to create effective and engaging learning experiences that meaningfully move the needle on product adoption and time to value • Collaboration: Work closely with Implementation, Customer Success, Support, Product, and Clinical SMEs to gather content, validate accuracy, and align training with real-world workflows • Content Management: Maintain and continuously improve educational content to ensure accuracy, clarity, and alignment with product updates • Technology & Tools: Demonstrated ability to use enabling tools (such as AI or automation) to maximize efficiency and quality in training content development • Analytics & Optimization: Track training engagement metrics and support reporting on effectiveness and adoption • Continuous Improvement: Incorporate feedback from users and internal stakeholders to continuously improve training quality and usability