Customer Service Manager
Location
United States
Posted
106 days ago
Salary
$60K - $90K / year
Seniority
Senior
English
Job Description
• Oversee the agency team and daily operations.
• Develop and implement office policies and procedures.
• Handle escalated customer complaints and issues.
• Monitor agency workflows and help maintain operational efficiency.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
Job Requirements
- Prior management or leadership experience required.
- Strong organizational and problem-solving skills.
- Excellent written and verbal communication.
- Ability to work independently and manage multiple priorities.
- Prior sales experience required.
- Must be comfortable with some travel.
Benefits
- Car allowance
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
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