• Own Delivery & Execution • Act as Product Owner for core platform initiatives — managing backlog, writing detailed user stories, and collaborating daily with engineering. • Collaborate with design to create useful and usable solutions that our customers love. • Participate in standups, sprint planning, and retrospectives to drive clarity and momentum. • Write clear, technically literate tickets that balance user needs, data dependencies, and system constraints. • Partner with QA to validate acceptance criteria and ensure release quality. • Proactively identify and unblock risks, dependencies, or ambiguity in delivery. • Drive Data-Informed Growth • Define and track key growth metrics — activation, conversion, adoption, retention, and engagement. • Partner with data and engineering teams to instrument analytics and establish product dashboards. • Analyze feature performance and use data to prioritize product iterations and experiments. • Work with GTM and Implementation teams to ensure seamless onboarding and customer adoption. • Lead lightweight experiments (A/B tests, flow optimizations, messaging changes) to improve product performance. • Bridge Technical & Business Worlds • Collaborate with engineers on system architecture, APIs, and integrations with ERPs, CRMs, and other enterprise tools. • Understand data models and platform dependencies to make smart trade-offs and reduce technical debt. • Partner with the VP of Product to ensure strategic initiatives translate into clear, achievable workstreams. • Contribute to process improvements that make our product development lifecycle faster and more predictable. • Enable Cross-Functional Alignment • Communicate product goals, metrics, and delivery updates to stakeholders across the organization. • Collaborate with Design to ensure user experience excellence and with Customer Success to capture feedback loops. • Support documentation and knowledge sharing in Confluence, JIRA, and related tools.