• Analyze, design, develop, test, debug, install, implement, maintain, and support the Salesforce platform and associated integrations and/or applications • Customize Salesforce Sales Cloud, Service Cloud, Education Cloud, and other platform features to meet the business needs • Troubleshoot and resolve data integration issues promptly • Ensure data quality and integrity across all integration processes • Document and maintain code, processes, test plans, detailed workflow charts, and diagrams that describe input, output and logical operation • Convey complex technical concepts, issues, and considerations to people with differing levels of technical knowledge • Manage releases, updates, and new features in the Salesforce platform • Stay up-to-date with the latest industry trends and best practices in data integration and Salesforce development • Analyze business requirements and use cases; work with stakeholders to clarify their requirements; and translate into solutions • Ensure compliance with Penn State standards, requirements, and policies including usability, accessibility, and security • Provide maintenance, support and consultation for third party software solutions • Monitor work and projects ensuring timeliness, quality, and efficiency; and provide regular progress updates • Anticipate client and project needs and present development option(s) • Assists other staff in projects and provides training and support as needed