• Managing and overseeing the IT systems and software used by the Company and ensuring compliance with the policies • Monitoring the Company’s systems for potential and/or suspected security concerns • Developing and updating the Information Sensitivity Policy of the Company • Developing and updating the procedures to be followed by employees • Providing training in relation to data protection and the proper use of the Company’s systems • Working with an international Helpdesk team based in various countries across the world • Provide end to end support for end users whilst troubleshooting user issues using a variety of support tools including remote administration on workstations, laptops and virtual desktops • Following defined processes in terms of incident logging and ticketing ensuring tasks are completed and resolved within agreed service levels. • Assist in the formulation and development of process improvements and enhancements • Tracking issues with vendors and providers to successful completion • Handle workstation, laptop and server operating system patching • Provide feedback for continuous improvement of the incident tracking process • Provide regular status updates to the IT Technical Manager and the IT Operations team