• Strategize & Build Scalable Enablement Programs • Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams. • Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes. • Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts. • Align enablement with go-to-market strategies, product launches, and business priorities. • Deliver Engaging, Data-Informed Training • Lead internal and external training (live sessions, eLearning, certifications, webinars). • Serve as a customer advocate, using training as a tool for adoption and engagement. • Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful. • Drive Operational Excellence • Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth. • Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement. • Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success. • Champion Innovation • Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights. • Lead collaborative learning forums to share best practices across global teams.