• Serve as a senior technical advisor to enterprise clients, developing deep knowledge of their architecture, business objectives, and long-term roadmap to ensure alignment. • Provide senior-level consultation on system design, data flows, integrations, and APIs to maximize performance, reliability, and scalability. • Translate complex technical concepts into business-aligned recommendations for executive and technical stakeholders. Serve as a key liaison across Success, Services, Product, Engineering, and Support to drive resolution and roadmap alignment. • Lead roadmap alignment discussions, enablement sessions, and advanced troubleshooting workshops with client IT, security, and engineering teams. • Conduct monthly or quarterly reviews focused on key technical health metrics, areas of risk, and performance trends. Deliver clear, actionable recommendations and co-develop roadmaps with clients to improve outcomes. • Own and drive resolution of escalated technical issues, coordinating resources across departments and applying sound judgment to avoid risk and preserve client trust. • Identify opportunities for automation through scripting, workflow design, or API utilization to drive client efficiency and scale. • Become an expert in Ontic’s platform and demonstrate deep understanding of internal best practices and how they drive better client outcomes. Ensure clients are informed, aligned, and actively implementing these practices. • Participate in quarterly travel for client engagement, internal collaboration, and strategic planning.