• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention. • Supports more complex, high-profile and strategic books of business. • Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively. • Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates. • Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented. • Participates in, adheres to and supports compliance and diversity, equity, and inclusion program objectives.