• Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment • Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications • Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs • Assess and manage user security roles and permissions based on clinical workflows • Utilize ServiceNow for issue tracking, incident management, and change control • Provide end-user support, training, and troubleshooting as needed • Independently manage tasks and take initiative in identifying and solving system-related issues