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ServiceNow Business Process Consultant – AI, IRM, TPRM, BCM

ServiceNowServiceNowFull TimeRemoteSeniorTeam 51-200Since 2013H1B SponsorCompany Site LinkedIn

Location

Texas

Posted

108 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree3 yrs expEnglishService Now

Job Description

• Conduct requirements workshops with risk, compliance, vendor-management, and business-resiliency teams. • Map as-is processes and design to-be intelligent processes that leverage Now Assist and agentic automation. • Identify high-ROI AI use cases for IRM, TPRM, and BCM (e.g., autonomous assessments, AI-generated BIAs, risk summaries, policy mappings, due-diligence automation). • Align workflows to industry frameworks: NIST, ISO 27001, SOC 2, NERC CIP, PCI, HIPAA, and emerging AI regulations. • Define prompts, agent roles, retrieval workflows, evaluation patterns, and guardrails for Now Assist features. • Collaborate with technical teams to design multi-agent flows - retrieval, orchestration, evaluator, and task agents. • Help design AI-enabled experiences for assessments, issues, risks, policies, BCM plans, and TPRM questionnaires. • Review AI outputs and help calibrate evaluation logic for quality, accuracy, and audit-readiness. • Design workflows, scoring models, risk frameworks, control libraries, regulatory mappings, impact analyses, and evidence-collection patterns. • Lead process configuration sessions and guide customers through best practices for risk, vendor management, and continuity operations. • Provide thought leadership around risk automation, continuous monitoring, and intelligent workflow adoption. • Serve as the primary business-facing consultant on agentic AI projects. • Develop user stories, acceptance criteria, process documentation, and test scripts. • Conduct demos, training, and change-management activities for client teams. • Ensure deliverables align with AI governance requirements and responsible-AI principles.

Job Requirements

3–7 years in risk management, TPRM, compliance, operational resilience, or enterprise governance roles.
Experience working with ServiceNow IRM, TPRM, or BCM in either configuration, implementation, or business ownership.
Strong understanding of business processes for assessments, risks, controls, issues, policy governance, third-party due diligence, impact analyses, plans, and crisis/continuity workflows.
Ability to write clear requirements, user stories, and acceptance criteria.
Experience facilitating workshops and communicating complex processes to business and technical audiences.
Familiarity with Generative AI, Now Assist, LLM use cases, or process automation.
Strong documentation, analytical thinking, and problem-solving skills.
Willing to travel up to 50%.
Experience with Now Assist, AI Control Tower, GenAI workflows, or LLM-driven automation.
Understanding of NIST AI RMF, ISO 42001, EU AI Act, or principles.
ServiceNow certifications (CIS-IRM, CIS-TPRM, CIS-BCM, CSA).
Prior consulting or advisory experience.
Experience designing RACI models, process maps, playbooks, and gap analyses.
Familiarity with regulatory frameworks: FFIEC, OCC, CFPB, NIST 800-53, ISO 27001, HIPAA, GDPR, etc.

Benefits

Competitive compensation + annual performance-based bonus
100% remote-first culture
Employer-sponsored health, dental, LTD, and life insurance coverage
401(k) with company match
Paid training and certification sponsorship
Work on frontier projects at the cutting edge of AI + Risk Management
A collaborative culture where your process designs shape real industry solutions