• Lead, coach, and mentor a cross-functional team—assigning tasks, setting performance targets, conducting coaching sessions, and ensuring the team consistently delivers high-quality work. • Oversee day-to-day operational workflows across multiple service lines (e.g., Sales Support, Real Estate Support, Operations Support, Data Processing, Customer Coordination). • Ensure tasks are completed accurately, on time, and aligned with business requirements. • Monitor the team’s output and ensure all data, documentation, and deliverables meet accuracy and quality standards before submission or upload into client systems. • Partner with the Operations Manager and team members to meet (and exceed) client Service Level Agreements, ensuring reliability, consistency, and strong customer satisfaction. • Review existing workflows, identify inefficiencies, and implement process improvements or best practices to enhance productivity and reduce errors.