• End-to-End FSM Implementation: Lead discovery workshops, requirements gathering, functional design, configuration, testing, and deployment activities for FSM solutions across ServiceNow, Salesforce, and custom architectures. • Solution Design: Translate client processes into clear functional specifications and align them with platform capabilities, including workflow design, data models, and integration patterns. • Configuration & Validation: Configure modules, build proof-of-concepts or sandbox environments, and validate solution approaches with stakeholders and technical teams. • Field Service Expertise: Guide clients in best practices across field operations, dispatch, workforce management, mobile workflows, and service lifecycle management. • Cross-Functional Collaboration: Coordinate with project managers, technical architects, and engineering teams to ensure high-quality sprint execution and successful delivery. • Testing & Adoption: Support UAT, deployment readiness, documentation, and training to ensure business adoption and value realization. • Practice Enablement: Contribute to improving delivery standards, reusable assets, and methodology within the FSM and CRM practice. • Continuous Learning: Stay informed on platform updates, AI-driven automation trends, and evolving best practices in FSM and CRM.