• Develop customer insights that drive business decisions and strategy • Manage individual ad hoc research projects from initial planning through to execution and reporting • Deliver research results to internal stakeholders in a clear, compelling, and easy to understand manner • Attend intake meetings with internal stakeholders to understand stakeholder business objectives and research questions • Develop research briefs that outline research objectives and methodology and align with internal stakeholders • Develop online questionnaires for quant research or discussion guides for qual research • Pull, clean, and organize distribution lists for online surveys • Collaborate with programming team on programming of online surveys in Qualtrics • Analyze results of online surveys using Qualtrics, Excel, or R • Manage execution of qualitative research, including scheduling • Present findings of research to stakeholders