• Responsible for oversight of all TPA activities to ensure efficient and cost-effective claims handling in accordance with hospital policies and procedures and the applicable service agreement. • Review reserves, settlement activity, and claims costs. • Participate in periodic claim reviews and provide substantive input regarding claim strategy. • Participate in negotiation of TPA contracts. • Serve as liaison with external departments, including Human Resources, Workforce Health and Wellness, and Environmental Health & Safety to coordinate issues impacting claim resolution and injury/illness prevention. • Participate in periodic committee meetings as warranted. • Provide training related to claims workflow and processes. • Responsible for collection and analysis of claims data. • Create reports and disseminate claims data to stakeholders. • Evaluate trends to support loss prevention. • Ensure timely and accurate processing of all claim invoices.